The Grand Josun Apologizes to Customers

The hotel in South Korea issued an apology for a mistake that enables outsiders to see their sauna.

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The hotel in South Korea issued an apology for a mistake that enables outsiders to see their sauna.

The Grand Josun Hotel says “We’re deeply sorry for causing any inconveniences to our customers in using some facilities at the women’s sauna at the Grand Josun Jeju Hill suite for missing mirror coating for some windows and [problems in] operating the blinds,” the apology adds “The sauna’s operation has been suspended and we’re closely checking deficiencies and taking immediate action to correct them.”

Hotel explains the mechanism they use to blind their saunas from outsiders, that the coating makes it impossible for the outsiders to see and when the sun sets the blinds are drawn as the coating doesn’t work at night. 

A Korean blogger wrote about his experience staying at the hotel, which went viral after it was “I went on my honeymoon to Jeju Island and stayed at a suite room at a newly opened five-star hotel but my honeymoon turned out to be the worst memory of my life,” he further adds “On my last day I went for a walk but as I looked at the windows of the sauna I found out that I was able to see inside the sauna from outside. I could see the thermometer inside the sauna through the windows. We could see the inside of the showers and bathrooms from outside, from the hotel entrance, walk path, car park, and from even hotel room balconies.

“My wife and I were shocked to find this out. The thought that we might have used bathrooms and showers in front of many people gives me chills and we’re getting therapy treatment.”

The hotel manager was out of town when the chaos began and local Sogwipo police were called by the guests says the blogger. 

However, the police are investigating the scene to see if illicit pictures or videos were capture from outside or not by viewing CCTV footage. Despite the pandemic steam and dry sauna rooms have been shut, but general tubs have been open with limits. As the country’s borders remain closed to non-residents and quarantine laws are in place, many Koreans have chosen domestic holidays this year.